# GETFLY CRM

## GETFLY CRM

- [TÀI LIỆU HƯỚNG DẪN SỬ DỤNG](https://helpdesk4.getfly.vn/huong-dan-su-dung/tai-lieu-huong-dan-s-dung.md): Getfly CRM giải pháp quản lý và chăm sóc khách hàng toàn diện, giúp tối ưu việc chăm sóc khách hàng, hỗ trợ quản lý tương tác giữa các bộ phận Marketing, Sales, CSKH trên cùng một nền tảng.
- [CÁC KÊNH HỖ TRỢ](https://helpdesk4.getfly.vn/huong-dan-su-dung/cac-kenh-ho-tro.md)
- [HƯỚNG DẪN ĐĂNG NHẬP](https://helpdesk4.getfly.vn/huong-dan-su-dung/huong-dan-dang-nhap.md)
- [CÁC BƯỚC CÀI ĐẶT HỆ THỐNG](https://helpdesk4.getfly.vn/huong-dan-su-dung/cac-buoc-cai-dat-he-thong.md)
- [Thiết lập thông tin tài khoản](https://helpdesk4.getfly.vn/huong-dan-su-dung/cac-buoc-cai-dat-he-thong/thiet-lap-thong-tin-tai-khoan.md)
- [Thiết lập phòng ban](https://helpdesk4.getfly.vn/huong-dan-su-dung/cac-buoc-cai-dat-he-thong/thiet-lap-phong-ban.md)
- [Thiết lập phân quyền](https://helpdesk4.getfly.vn/huong-dan-su-dung/cac-buoc-cai-dat-he-thong/thiet-lap-phan-quyen.md)
- [Tạo tài khoản người dùng](https://helpdesk4.getfly.vn/huong-dan-su-dung/cac-buoc-cai-dat-he-thong/tao-tai-khoan-nguoi-dung.md)
- [Thiết lập thông tin công ty](https://helpdesk4.getfly.vn/huong-dan-su-dung/cac-buoc-cai-dat-he-thong/thiet-lap-thong-tin-cong-ty.md)
- [Thiết lập thông tin quận, huyện, tỉnh, thành phố](https://helpdesk4.getfly.vn/huong-dan-su-dung/cac-buoc-cai-dat-he-thong/thiet-lap-thong-tin-quan-huyen-tinh-thanh-pho.md)
- [Cài đặt định nghĩa dữ liệu](https://helpdesk4.getfly.vn/huong-dan-su-dung/cac-buoc-cai-dat-he-thong/cai-dat-dinh-nghia-du-lieu.md)
- [Phân loại khách hàng](https://helpdesk4.getfly.vn/huong-dan-su-dung/cac-buoc-cai-dat-he-thong/phan-loai-khach-hang.md)
- [QUẢN LÝ KHÁCH HÀNG](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/quan-ly-khach-hang.md)
- [Tổng quan chung](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/quan-ly-khach-hang/tong-quan-chung.md)
- [Hướng dẫn sử dụng](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/quan-ly-khach-hang/huong-dan-su-dung.md)
- [Giao diện quản lý khách hàng](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/quan-ly-khach-hang/huong-dan-su-dung/giao-dien-quan-ly-khach-hang.md)
- [Thêm mới, sửa, xóa khách hàng](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/quan-ly-khach-hang/huong-dan-su-dung/them-moi-sua-xoa-khach-hang.md)
- [Theo dõi lịch sử chăm sóc khách hàng](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/quan-ly-khach-hang/huong-dan-su-dung/theo-doi-lich-su-cham-soc-khach-hang.md)
- [QUẢN LÝ BÁN HÀNG](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/quan-ly-ban-hang.md)
- [Quản lý sản phẩm](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/quan-ly-ban-hang/quan-ly-san-pham.md)
- [Quản lý báo giá](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/quan-ly-ban-hang/quan-ly-bao-gia.md)
- [Quản lý hợp đồng](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/quan-ly-ban-hang/quan-ly-hop-dong.md)
- [Quản lý đơn hàng](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/quan-ly-ban-hang/quan-ly-don-hang.md)
- [CÔNG CỤ MARKETING](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/cong-cu-marketing.md)
- [Chiến dịch](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/cong-cu-marketing/chien-dich.md)
- [Cơ hội](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/cong-cu-marketing/co-hoi.md)
- [Email Marketing](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/cong-cu-marketing/email-marketing.md)
- [SMS Marketing](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/cong-cu-marketing/sms-marketing.md)
- [Marketing Automation](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/cong-cu-marketing/marketing-automation.md)
- [Optin Form](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/cong-cu-marketing/optin-form.md)
- [Landing pages](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/cong-cu-marketing/landing-pages.md)
- [KPI](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/kpi.md)
- [Tổng quan chung](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/kpi/tong-quan-chung.md)
- [Giao chỉ tiêu KPI](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/kpi/giao-chi-tieu-kpi.md)
- [Thống kê KPI](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/kpi/thong-ke-kpi.md)
- [KPI Khách hàng](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/kpi/thong-ke-kpi/kpi-khach-hang.md)
- [KPI Phòng ban](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/kpi/thong-ke-kpi/kpi-phong-ban.md)
- [KPI Nhân viên](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/kpi/thong-ke-kpi/kpi-nhan-vien.md)
- [KPI Sản phẩm](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/kpi/thong-ke-kpi/kpi-san-pham.md)
- [KPI Công việc](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/kpi/thong-ke-kpi/kpi-cong-viec.md)
- [KPI Chiến dịch](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/kpi/thong-ke-kpi/kpi-chien-dich.md)
- [KPI Affiliate](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/kpi/thong-ke-kpi/kpi-affiliate.md)
- [KPI Optinform](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/kpi/thong-ke-kpi/kpi-optinform.md)
- [Báo cáo Telesales](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/kpi/thong-ke-kpi/bao-cao-telesales.md)
- [KPI Phản hồi](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/kpi/thong-ke-kpi/kpi-phan-hoi.md)
- [Hướng dẫn setup mẫu KPI](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/kpi/huong-dan-setup-mau-kpi.md)
- [QUẢN LÝ CÔNG VIỆC](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/quan-ly-cong-viec.md)
- [Quản lý dự án](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/quan-ly-cong-viec/quan-ly-du-an.md)
- [Quản lý công việc](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/quan-ly-cong-viec/quan-ly-cong-viec.md)
- [Quy trình công việc mẫu](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/quan-ly-cong-viec/quy-trinh-cong-viec-mau.md)
- [QUẢN LÝ TÀI LIỆU](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/quan-ly-tai-lieu.md)
- [Tổng quan chung](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/quan-ly-tai-lieu/tong-quan-chung.md)
- [Hướng dẫn sử dụng](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-co-ban/quan-ly-tai-lieu/huong-dan-su-dung.md)
- [TÍNH NĂNG MỞ RỘNG](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong.md)
- [Tổng đài](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/tong-dai.md)
- [Kho](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/kho.md)
- [Quản lý nhân sự - HRM](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/quan-ly-nhan-su-hrm.md)
- [Tạo và quản lý hồ sơ nhân sự](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/quan-ly-nhan-su-hrm/tao-va-quan-ly-ho-so-nhan-su.md)
- [Bảng lương - Tiền lương](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/quan-ly-nhan-su-hrm/bang-luong-tien-luong.md)
- [Thiết lập phúc lợi, thuế, sự cố](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/quan-ly-nhan-su-hrm/thiet-lap-phuc-loi-thue-su-co.md)
- [Quản lý tài chính kế toán](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/quan-ly-tai-chinh-ke-toan.md)
- [Bán lẻ POS](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/ban-le-pos.md)
- [Quản lý Lịch đi tuyến](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/quan-ly-lich-di-tuyen.md)
- [Quản lý phiếu bảo hành](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/quan-ly-phieu-bao-hanh.md)
- [Quản lý điểm thưởng](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/quan-ly-diem-thuong.md)
- [Tính năng bảo mật dữ liệu](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/tinh-nang-bao-mat-du-lieu.md)
- [Support ticket](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/support-ticket.md)
- [Cấu hình và tạo mới ticket](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/support-ticket/cau-hinh-va-tao-moi-ticket.md)
- [Quy trình xử lý ticket](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/support-ticket/quy-trinh-xu-ly-ticket.md)
- [Social](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/social.md)
- [Fanpage Facebook](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/social/fanpage-facebook.md)
- [Zalo OA](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/social/zalo-oa.md)
- [Lịch chăm sóc](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/lich-cham-soc.md)
- [Thiết lập kịch bản chăm sóc](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/lich-cham-soc/thiet-lap-kich-ban-cham-soc.md)
- [Báo cáo thống kê lịch CS](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong/lich-cham-soc/bao-cao-thong-ke-lich-cs.md)
- [ĐỐI TÁC KẾT NỐI](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi.md)
- [Tổng đài](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/tong-dai.md)
- [Email](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/email.md)
- [Gmail](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/email/gmail.md)
- [Sendgird](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/email/sendgird.md)
- [Mail Gun](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/email/mail-gun.md)
- [Linex](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/email/linex.md)
- [Mail server - mail tên miền](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/email/mail-server-mail-ten-mien.md)
- [Amazon](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/email/amazon.md)
- [Gsuite](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/email/gsuite.md)
- [SMS brandname](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/sms-brandname.md)
- [Haravan](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/haravan.md)
- [Kiot Viet](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/kiot-viet.md)
- [Ladipage.vn](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/ladipage.vn.md)
- [Zoom](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/zoom.md)
- [Google Forms](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/google-forms.md)
- [Fchat](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/fchat.md)
- [CNV Loyalty](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/cnv-loyalty.md)
- [Chili shop](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/chili-shop.md)
- [Webhook](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/webhook.md)
- [Giao vận](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/giao-van.md)
- [Giao hàng tiết kiệm](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/giao-van/giao-hang-tiet-kiem.md)
- [Viettel post](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/giao-van/viettel-post.md)
- [Tín tốc](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/giao-van/tin-toc.md)
- [Ahamove](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/giao-van/ahamove.md)
- [Giao hàng nhanh](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/giao-van/giao-hang-nhanh.md)
- [Vietnam post](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/giao-van/vietnam-post.md)
- [PCS](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/giao-van/pcs.md)
- [EMS Việt Nam](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/giao-van/ems-viet-nam.md)
- [Ship 60](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/giao-van/ship-60.md)
- [Lalamove](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/giao-van/lalamove.md)
- [Best Express](https://helpdesk4.getfly.vn/huong-dan-su-dung/doi-tac-ket-noi/giao-van/best-express.md)
- [HỆ THỐNG PHẢN HỒI C3S](https://helpdesk4.getfly.vn/huong-dan-su-dung/he-thong-phan-hoi-c3s.md)
- [TÀI LIỆU API](https://helpdesk4.getfly.vn/huong-dan-su-dung/tai-lieu-api.md)
- [FAQ (CÂU HỎI THƯỜNG GẶP)](https://helpdesk4.getfly.vn/huong-dan-su-dung/faq-cau-h-i-thuong-gap.md)
- [Các câu hỏi về module Khách hàng](https://helpdesk4.getfly.vn/huong-dan-su-dung/faq-cau-h-i-thuong-gap/cac-cau-hoi-ve-module-khach-hang.md)
- [Các câu hỏi về module Công việc](https://helpdesk4.getfly.vn/huong-dan-su-dung/faq-cau-h-i-thuong-gap/cac-cau-hoi-ve-module-cong-viec.md)
- [Câu hỏi về Doanh thu, lợi nhuận](https://helpdesk4.getfly.vn/huong-dan-su-dung/faq-cau-h-i-thuong-gap/cau-hoi-ve-doanh-thu-loi-nhuan.md)
- [Các câu hỏi về Phân quyền](https://helpdesk4.getfly.vn/huong-dan-su-dung/faq-cau-h-i-thuong-gap/cac-cau-hoi-ve-phan-quyen.md)
- [Câu hỏi về quy trình](https://helpdesk4.getfly.vn/huong-dan-su-dung/faq-cau-h-i-thuong-gap/cau-hoi-ve-quy-trinh.md)
- [Câu hỏi về thiết kế mẫu bản in](https://helpdesk4.getfly.vn/huong-dan-su-dung/faq-cau-h-i-thuong-gap/cau-hoi-ve-thiet-ke-mau-ban-in.md)
- [Quy trình tiếp nhận và xử lý yêu cầu tùy biến](https://helpdesk4.getfly.vn/huong-dan-su-dung/faq-cau-h-i-thuong-gap/quy-trinh-tiep-nhan-va-xu-ly-yeu-cau-tuy-bien.md)
- [Câu hỏi về Optinform](https://helpdesk4.getfly.vn/huong-dan-su-dung/faq-cau-h-i-thuong-gap/cau-hoi-ve-optinform.md)
- [Câu hỏi về ZNS](https://helpdesk4.getfly.vn/huong-dan-su-dung/faq-cau-h-i-thuong-gap/cau-hoi-ve-zns.md)
- [Câu hỏi về module Bán hàng](https://helpdesk4.getfly.vn/huong-dan-su-dung/faq-cau-h-i-thuong-gap/cau-hoi-ve-module-ban-hang.md)
- [Câu hỏi về module Mua hàng](https://helpdesk4.getfly.vn/huong-dan-su-dung/faq-cau-h-i-thuong-gap/cau-hoi-ve-module-mua-hang.md)
- [Câu hỏi về API](https://helpdesk4.getfly.vn/huong-dan-su-dung/faq-cau-h-i-thuong-gap/cau-hoi-ve-api.md)
- [ZNS](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong-1/zns.md)
- [Tổng quan](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong-1/zns/tong-quan.md)
- [Hướng dẫn sử dụng](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong-1/zns/huong-dan-su-dung.md)
- [Tích hợp ZNS](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong-1/zns/huong-dan-su-dung/tich-hop-zns.md)
- [Gửi và quản lý ZNS](https://helpdesk4.getfly.vn/huong-dan-su-dung/tinh-nang-mo-rong-1/zns/huong-dan-su-dung/gui-va-quan-ly-zns.md)
- [Tổng quan app Getfly CRM](https://helpdesk4.getfly.vn/huong-dan-su-dung/huong-dan-s-dung-app-getfly-crm/tong-quan-app-getfly-crm.md)
- [Quản lý Khách hàng trên app](https://helpdesk4.getfly.vn/huong-dan-su-dung/huong-dan-s-dung-app-getfly-crm/quan-ly-khach-hang-tren-app.md)
- [Quản lý Báo giá trên app](https://helpdesk4.getfly.vn/huong-dan-su-dung/huong-dan-s-dung-app-getfly-crm/quan-ly-bao-gia-tren-app.md)
- [Quản lý Đơn hàng trên app](https://helpdesk4.getfly.vn/huong-dan-su-dung/huong-dan-s-dung-app-getfly-crm/quan-ly-don-hang-tren-app.md)
- [Quản lý Công việc trên app](https://helpdesk4.getfly.vn/huong-dan-su-dung/huong-dan-s-dung-app-getfly-crm/quan-ly-cong-viec-tren-app.md)
- [Quản lý Chiến dịch trên app](https://helpdesk4.getfly.vn/huong-dan-su-dung/huong-dan-s-dung-app-getfly-crm/quan-ly-chien-dich-tren-app.md)
- [KPI](https://helpdesk4.getfly.vn/huong-dan-su-dung/huong-dan-s-dung-app-getfly-crm/kpi.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on a page URL with the `ask` query parameter:
```
GET https://helpdesk4.getfly.vn/huong-dan-su-dung/tai-lieu-huong-dan-s-dung.md?ask=<question>
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.